Calabrio appoints Frank Ciccone as new chief revenue officer

Calabrio has appointed Frank Ciccone as its Chief Revenue Officer, responsible for global sales, partners and alliances, and solutions engineering.

Ciccone, who brings over 15 years of customer experience (CX) across Fortune 1000 corporations and private equity-backed firms, will be expected to leverage his industry background and track record of transformation in his new role at the workforce performance company.

Dave Rhodes, Calabrio's Chief Executive Officer, commented on Ciccone's appointment: "We have a massive opportunity in front of us, and our momentum with customers has amazed me. Frank is exactly the kind of leader we need to chart the next phase of growth—he's strategic, experienced, and deeply aligned with our customer-first, outcomes-driven approach. I'm thrilled to welcome him to the team."

During his tenure at Verizon, Ciccone managed a USD $400 million collaboration and CX business and grew it to over USD $1 billion in annual recurring revenue. He led a global team of more than 250 employees across areas including cybersecurity, cloud, and managed services.

Previously, while at Avaya, Ciccone took responsibility for a USD $1.8 billion North American business unit and implemented a strategy that changed the company's trajectory after declining growth.

Most recently, Ciccone served as Chief Revenue Officer at Alvaria, where he was credited with restructuring the sales strategy, improving relationships with partners, and achieving growth in both revenue and Earnings Before Interest and Taxes (EBIT).

The company noted that Ciccone is widely recognised for his ability to deliver business outcomes and maintain relationships with partners, clients, and industry analysts. His educational background includes a bachelor's degree in electrical engineering from Manhattan College and a Master of Business Administration from Hofstra University.

Ciccone said: "Throughout my career, I've been drawn to opportunities where innovation and meaningful customer impact come together. What excites me about Calabrio is the brand's potential and the passion of the people behind it. This is a team that employs bold thinking and is inspired to help customers achieve game-changing business outcomes. I'm honored to bring my experience to a company so deeply committed to leading with purpose and performance."

Calabrio indicated that, as the contact centre market evolves, its main priority remains capitalising on growth opportunities within the CX sector. The company stated its focus is on delivering improved customer experiences through its products and dedicated workforce.